Virgin Currency understands that peoples’ activities changes; you can even sense financial difficulties because of unemployment, injury, disease, an organic disaster, or any other unforeseen affect your loved ones income and you can/otherwise costs.

While you are worried about your financial condition and you will think you are battling otherwise can get struggle to see debt duties, we might have the ability to work with you.

How do we help?

If for example the financial situations features altered and you’re incapable of spend your bank account(s), you could potentially consult assistance by completing all of our On line Hardship pay day loans Form. Please make certain you get access to the latest cellular number you’ve got inserted around. A password could well be sent to establish the term one which just is also proceed with the software.

Delight supply details about your earnings, costs and you can property on hand one which just commence the application form. Once you begin filling in your details, attempt to complete the software as you will become not able to save your self and you can come back to the proper execution on a later on phase.

If you cannot availability the web based Adversity Application, you could use by downloading a duplicate of the PDF Hardship Application form and you can communicating with to you from the otherwise send to us from the PO Field 3453 Sydney NSW 2001.

• Citigroup Pty Ltd ABN 88 004 325 080 (“Citibank”) AFSL/Australian credit license 238098 ‘s the borrowing from the bank vendor and you may issuer regarding new Virgin Currency Mastercard. For many who keep other Citigroup Playing cards, Ready Credit, Consumer loan product (s) along with spouse affairs your own request for financial hardship recommendations would be put on your entire account.
• When we have received their done application form, our representatives tend to get in touch with you to definitely talk about your role and you may choice that may be available to assist you.
• You aren’t necessary to promote supporting records at the time you fill in your application. We shall inform you when we wanted support files, these include however limited to Financial Comments, proof of income and you may/or medical certificate.
• If you’ve been or are nevertheless paying for insurance policies with the your own Bank card account(s) you are eligible to make a claim to the insurer. Your bank account declaration often suggest the name of your insurance company you need certainly to contact. An insurance policy would not prevent you from applying for monetaray hardship advice for folks who still require it.
• From the time we located your request that you want economic adversity assistance and you can inside procedure such as the big date you are on a medication program, your fees record was stated since the ‘blank’ into the borrowing bureaus. This is practical habit whenever reporting to own consumers experiencing monetaray hardship.
• Your own credit / account could be frozen from the time i discovered the job getting difficulty advice, whenever acknowledged, inside the entire several months you are on financial hardship. Power to transact blog post your financial Hardship guidelines will be based on the cards otherwise membership reputation.

Currently applied?

Even as we receive your application, all of our Pecuniary hardship Group often assess the application to choose qualification and you may alternatives, and can contact one discuss the next steps.

During this time, if for example the items alter or you need to talk about the job you could potentially get in touch with our Monetaray hardship Team towards the 1800 255 304 off 9am-9pm, Monday – Saturday (Quarterly report big date) but societal getaways.

Supporting Data files

You’re not expected to give supporting data files during the time your fill in the application. We are going to reveal if we want support documents.

E mail us

If you need further information on how we might become able to assist you when you find yourself experience economic difficulties for the meeting your responsibilities, or would want assistance with completing a software, delight e mail us to the 1800 255 304 Monday so you’re able to Tuesday from 9am so you’re able to 9pm AEST, excluding societal holidays.